Exam submission FAQs

Frequently asked questions about online exam submission

Q: When should I upload my exam?

A: The additional hour provided for the exam is for you to scan, review and submit. We strongly encourage you to use the additional hour provided for this purpose. We are experiencing a number of students frustrated because they have tried to submit close to the deadline and have then submitted late. Late submissions will not be marked.

Q: Who should I contact if I am having problems submitting my exam?

A: Please contact exams@maths.ed.ac.uk Please do not contact a course organiser directly, or the course secretary directly.

Q: I’m having problems getting/keeping an internet connection. What should I do?

A: You can download a password protected PDF exam paper from 9am on the day of your exam. The password will be released 5 minutes prior to the exam start time. This means you do not need a constant internet connection while you are working through your exam.

You are allowed multiple submission uploads, so you may be more comfortable uploading as you work through your paper. You have an additional hour provided for the exam and this is for you to scan, review and submit. We strongly encourage you to use the additional hour provided for this purpose.

If you are having problems submitting via Learn, please try the alternative submission form.

Please email exams@maths.ed.ac.uk if you are still experiencing problems.

Q: I tried to upload my exam solutions via Learn, I’m not sure if it worked so I submitted through the backup form also. Will you look at both?

A: If there is an on-time submission through Learn we will use that without checking the backup form.

Q: I uploaded my solutions in Learn, realised I made a mistake, so uploaded a second version. But the changes haven’t shown up on the new document that I submitted on Learn. So I submitted to the backup form. Can you please disregard the Learn submission?

A: Yes. Email exams@maths.ed.ac.uk and we will arrange this.

Q: I had network issues and my Learn submission is now showing as 1 minute past the deadline. Will it still be marked?

A: Please contact us exams@maths.ed.ac.uk. We will look at the system to check the time of submission. If your submission is on time we will confirm the submission time and this will be marked. If your submission is late, even by 1 minute, it will unfortunately not be marked.

For further support and guidance please contact our Student Support Team: studentsupport@maths.ed.ac.uk.

If you have further exams we encourage you to use the additional hour to concentrate on submission. If you are having problems submitting to Learn, please use the backup form. Please also email exams@maths.ed.ac.uk if you are still experiencing problems.

Q: I submitted my solutions in Learn and this was received on the deadline (16:00) but it is showing as late. Is it really late?

A: We will look in the system to check the time of submission. If your submission has been received at the submission deadline time, or before, it will be marked.

Q: Can I use my smart phone to upload my solutions?

A: Yes. Please see the guidance on preparing and submitting your work (PDF) for advice on using scanning apps on your phone.

Q: I am having problems submitting my solutions to Learn, can I ask a friend to submit on my behalf? I can give them my login details.

A: No. Please do not ask a friend to submit on your behalf.

It is a breach of the University Computing Regulations to share your login details with anyone. https://www.ed.ac.uk/files/atoms/files/golden_computing_regulations_2019-20_0.pdf

You must not share your submission with anyone prior to the deadline. Any instances will be investigated for academic misconduct. https://www.ed.ac.uk/academic-services/staff/discipline/academic-misconduct

If you are experiencing problems submitting to Learn, please use the backup form. If you are still experiencing problems email exams@maths.ed.ac.uk. We strongly encourage you not to wait until close to the deadline to submit your solutions.